FAQ

PRODUCTS

  • How do the sizes fit?

In our collection, the sizes tend to fit a little tight. For a more comfortable fit, we recommend ordering one size up.

  • Where is your order produced?

Your product is only produced or printed in Germany after your order has been placed. This helps us protect the environment by avoiding unnecessary inventory and wasting no resources. Your order is shipped CO²-neutrally with DHL.

SHIPPING

  • What are the shipping costs?

See the  shipping terms.

  • How long does shipping take?

Your product is only printed or produced for you in Germany after you place your order.

This helps us protect the environment by avoiding large inventory.

You will usually receive your order within 3-5 business days.

  • Can I track the delivery of my order?

As soon as your order is ready to ship, we will send you an email with the shipping confirmation. This will include a reference number for DHL tracking as well as a link to the DHL tracking portal so that you can check the status of your delivery at any time.

  • If it ever happens - What should I do if the goods are incorrect or damaged?

We are sorry that you received a faulty item.

We want you to receive a flawless and high-quality product as well.

To do this, send an email with photos and a description of the damage and your order number to our customer support at shop@wodhood.com. Our team will take care of it immediately and ensure that you receive a new product as quickly as possible.

Thank you for your understanding and patience.

RETURNS

  • How does a return work?

You can cancel orders within 14 days of receipt and return them to us, see also our right of withdrawal policy.

Please send the package for returns to the following address:

Sven Drabsch
Wodhood
Bahnhofstraße 57b

14624 Dallgow-Döberitz

Please note that you bear the costs of your return yourself.

Please include a letter from you stating your order number and your name, as well as one of the following options:

- Exchange for a different size
- Exchange for a different product
- Refund
- Receipt of a voucher code
    • When will I receive my refund?

    Usually two business days after we have received and inspected your return. We will refund the purchase price to the payment method you used to place your original order. After the refund has been issued, you will receive a confirmation email from us.